**ARRIVAL WINDOW **8-12** >>>ALWAYS REMEMBER TO USE THEIR NAME OFTEN<<< 1) ASSESS SITUATION • What\\\'s going on? What are all the issues you’re having with your door?  CUSOTMER WOULD LIKE 2 ADDITIONAL REMOTES AND TO HAVE THEM PAIRED 2) GAUGE URGENCY • When are you looking to have someone come out to assist? N/A 3) QUALIFYING THE CALL -- Ok, to get you scheduled, I need ask you some questions so we can better serve you… -- • How did you hear about our company? (UPDATE MARKETING CAMPAIGN)  • Do you know if we originally installed your garage door or have provided service? If yes, do you know when we installed or provided service last? • Is your door metal or wood? • Is your door a sectional roll up or flip out garage door?  • Is this a residential door? (we DO NOT do commercial service on barrel doors, sheet doors or doors taller than 10’) • Is there enough room in the garage for our technicians to walk around and assess the issues you’re having?  • Are you the homeowner? (If \\\"\\\"NO\\\"\\\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) • Is this your primary residence? YES • Will you be the one paying for the work? YES -- I’ve got you all set up. Our Service Pro will call about 15 to 30 minutes prior to arrival to give you a better ETA.  -- Terms (COD, NET 10 OR PAID IN FULL): COD

**ARRIVAL WINDOW 12-4PM ** >>>ALWAYS REMEMBER TO USE THEIR NAME OFTEN<<< 1) ASSESS SITUATION • What\'s going on? What are all the issues you’re having with your door?  BROKEN SPRING // 2) GAUGE URGENCY • When are you looking to have someone come out to assist? 09/26/2024 12-4PM 3) QUALIFYING THE CALL -- Ok, to get you scheduled, I need ask you some questions so we can better serve you… -- • How did you hear about our company? (UPDATE MARKETING CAMPAIGN)  RW STICKER // • Do you know if we originally installed your garage door or have provided service? If yes, do you know when we installed or provided service last? YES • Is your door metal or wood? METAL • Is your door a sectional roll up or flip out garage door? SECTIONAL ROLL • Is this a residential door? (we DO NOT do commercial service on barrel doors, sheet doors or doors taller than 10’) YES • Is there enough room in the garage for our technicians to walk around and assess the issues you’re having? YES • Are you the homeowner? (If \"\"NO\"\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) YES • Is this your primary residence? YES • Will you be the one paying for the work? YES -- I’ve got you all set up. Our Service Pro will call about 15 to 30 minutes prior to arrival to give you a better ETA.  -- Terms (COD, NET 10 OR PAID IN FULL): COD

**ARRIVAL WINDOW 1PM -3PM** >>>ASK FOR THE CUSTOMERS NAME IMMEDIATELY<<< >>>ALWAYS REMEMBER TO USE THEIR NAME OFTEN<<< 1) ASSESS SITUATION To get you scheduled, I need ask you some questions so we can better serve you • Why are you replacing your garage door? What\'s going on? BOTTOM PANELS HAVE CRACK IN THE MIDDLE • How did you find our company, (customer name)? (UPDATE MARKETING CAMPAIGN) Write down below as well. YELP • Have you worked with us before? ( If \"\"Yes\"\", schedule with original Design Pro) NO 2) DESIGN PREFERENCE • Can you describe the type of door that you are interested in? NO WINDOWS, INSULATED, STEEL, 2 CAR SIZE What type of project do you have going on? (If information was already provided copy here, no need to ask again. 3) GAUGE URGENCY • How soon are you looking to have your project completed? ASAP 4) QUALIFY THE CALL • (Customer name), are you the homeowner? (If \"\"NO\"\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) YES • Is there a time or date that works for you AND anyone that would like to be involved in choosing your new garage door? TOMORROW -- Awesome! I’ve got you all set up. Your Right Way Design Pro has tons of knowledge and experience that he\'ll use to help you choose the perfect garage door for your home. He\'ll call you 15 to 30 minutes prior to arrival to give you a heads up so you can be ready. When your Design Pro arrives, he’ll go over a) the Right Way Difference, which is our industry leading install guarantee; b) he’ll measure your garage door opening to make sure the garage door perfectly fits in your home; c) and he\'ll go over all design and installation options. He’ll then provide you a work order onsite and if everything looks good, he can get you moving forward immediately. How does that sound? Perfect. Thank you for choosing Right Way Garage Doors and we\'re excited to assist you with your garage door upgrade! See you soon.