*ARRIVAL WINDOW 8-12PM **CALL FRANK PRIOR TO ARRIVAL >>>ALWAYS REMEMBER TO USE THEIR NAME OFTEN<<< 1) ASSESS SITUATION • What\'s going on? What are all the issues you’re having with your door?  THE RESIDENT RAN OVER THE GARAGE DOOR, AND THE BOTTOM PANEL IS BENT // WHEEL BROKE OFF // 2) GAUGE URGENCY • When are you looking to have someone come out to assist? 09/26/2024 8-12PM 3) QUALIFYING THE CALL -- Ok, to get you scheduled, I need ask you some questions so we can better serve you… -- • How did you hear about our company? (UPDATE MARKETING CAMPAIGN) PREVIOUS CUSTOMER • Do you know if we originally installed your garage door or have provided service? If yes, do you know when we installed or provided service last? YES • Is your door metal or wood? METAL • Is your door a sectional roll up or flip out garage door?  SECTIONAL ROLL UP • Is this a residential door? (we DO NOT do commercial service on barrel doors, sheet doors or doors taller than 10’) YES • Is there enough room in the garage for our technicians to walk around and assess the issues you’re having? YES • Are you the homeowner? (If \"\"NO\"\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) NO // RENTAL // • Is this your primary residence?  NO // RENTAL • Will you be the one paying for the work? YES -- I’ve got you all set up. Our Service Pro will call about 15 to 30 minutes prior to arrival to give you a better ETA.  -- Terms (COD, NET 10 OR PAID IN FULL): NET10

**ARRIVAL WINDOW 8-12PM ****IF THE GATE IS CLOSED PLEASE DIAL 026 AND HIT THE CALL BUTTON ON THE BOX AND IT WILL RING TO THE HOMEOWNER\'S HOUSE SO YOU CAN GET IT // GATED COMMUNITY** >>>ALWAYS REMEMBER TO USE THEIR NAME OFTEN<<< 1) ASSESS SITUATION • What\'s going on? What are all the issues you’re having with your door?  MOTOR IS MAKING WEIRD NOISE // NEED TO ADJUST SPRING // HEARING BOOMING SOUNDS // 2) GAUGE URGENCY • When are you looking to have someone come out to assist? 09/26/2024 8-12PM 3) QUALIFYING THE CALL -- Ok, to get you scheduled, I need ask you some questions so we can better serve you… -- • How did you hear about our company? (UPDATE MARKETING CAMPAIGN) PREVIOUS CUSTOMER • Do you know if we originally installed your garage door or have provided service? If yes, do you know when we installed or provided service last? YES • Is your door metal or wood? METAL • Is your door a sectional roll up or flip out garage door? SECTIONAL ROLL UP • Is this a residential door? (we DO NOT do commercial service on barrel doors, sheet doors or doors taller than 10’) YES • Is there enough room in the garage for our technicians to walk around and assess the issues you’re having? YES • Are you the homeowner? (If \"\"NO\"\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) YES • Is this your primary residence?  YES • Will you be the one paying for the work? YES -- I’ve got you all set up. Our Service Pro will call about 15 to 30 minutes prior to arrival to give you a better ETA.  -- Terms (COD, NET 10 OR PAID IN FULL): COD

**ARRIVAL WINDOW 4-8; AVAILABLE AFTER 3PM; CALL WHEN 20 MINUTES OUT** **UPLOADED YELLOWPAGES AD FOR PERCENTAGES OFF** 1) ASSESS SITUATION • What\'s going on? What are all the issues you’re having with your door?  ESTIMATE FOR A NEW MOTOR/AUTO LOCK 2) GAUGE URGENCY • When are you looking to have someone come out to assist? THIS AFTERNOON, AFTER 3PM 3) QUALIFYING THE CALL -- Ok, to get you scheduled, I need ask you some questions so we can better serve you… -- • How did you hear about our company? (UPDATE MARKETING CAMPAIGN) YOURTOWN • Do you know if we originally installed your garage door or have provided service? If yes, do you know when we installed or provided service last? NO • Is your door metal or wood? METAL • Is your door a sectional roll up or flip out garage door? SECTIONAL • Is this a residential door? (we DO NOT do commercial service on barrel doors, sheet doors or doors taller than 10’) YES • Is there enough room in the garage for our technicians to walk around and assess the issues you’re having? YES • Are you the homeowner? (If \"\"NO\"\" please ask for their Billing Information/Contractor Name, Address, Phone Number, Email Address and add to Bill To side of Service Titan profile) YES • Is this your primary residence? YES • Will you be the one paying for the work? YES -- I’ve got you all set up. Our Service Pro will call about 15 to 30 minutes prior to arrival to give you a better ETA.  -- Terms (COD, NET 10 OR PAID IN FULL): COD